Finally they gave up and just handed me the box with the instructions to dial *2. The store manager and a salesman struggled for 30 minutes to just scan the ESN and add the service to my account. A few hours later, I drove to the Longmont Sprint store to pick up a free Airave adapter.
She recommended picking up an Airave at my local Sprint retail outlet. "What kind of retention plan is that?" the technician muttered. Moments later Sprint's Technical Support group (Tier 1) called back and was appalled at Customer Retention's suggestion to roam on the Verizon network. My response back to the representative was, "Why would I maintain an account with Sprint for a crippled service when I could switch to Verizon and have it all?" They were dumbfounded, and I gave up.Ī picture of my fully functional Airave taken by my Sprint phone and posted directly to my blog through the femtocell. Although their remedy would have solved my voice reception problems, I would still have limited to no EV-DO access. The Sprint Customer Retention department suggested solving the problem by roaming since Verizon's coverage is much better. My personal attraction to the device was to cover the poor reception that I receive around my home. Monday I wrote about Sprint's Airave femtocell where they provide unlimited calling to and from the same CDMA phone as long as callers are in range of the cell.
Being on the bleeding edge is not all that it is cracked up to be.